Terms and Conditions of use

The site www.1011atelier.com is the property of ONE THOUSAND ELEVEN S.R.L. a company registered in Cluj-Napoca, Romania under registration number CUI 44122212 (J12/1868/15.04.2021. Our registered address is : Dej, Str. 1 mai nr.29 Bloc C70, Scara D, Ap. 34 County Cluj.

The Terms of use&services is written in English, so the placement of any order represents your accession to the 1011atelier Terms of Use&Service, meaning that you understand and accept them completely. Please read the Terms of use&service carefully before placing any orders on www.1011atelier.com. We recommend you should keep a copy of the Terms of Use&Service for future reference.

 We wish to draw your attention to our policies relating to the terms of purchase within the Terms of Use&Service and our Privacy Policy. If you are under 16 you must let your parent or guardian know about 1011 Privacy Policy before you register to use this site or any of this site’s services.

We may modify the Terms of Use&Service from time to time so please read and check back often. If you do not agree to any change to the Terms of Use&Service then you must immediately stop using the site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

To use some of the services made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects.Should any of your registration information change, please notify immediately at the following address: contact@1011atelier.com . We mai also change registration requirements from time to time.


 In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

 The site is available to the individuals and others who meet the 1011 terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to 1011, whose applications are acceptable to 1011 and who have authorised 1011 to charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks.Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.


We accept Visa,MasterCard and Maestro cards, and any other methods which may be clearly advertised on the site from time to time.Once this transaction is complete,you will then return to 1011atelier.com.Payment will be debited and cleared from your account upon dispatch of your order by 1011.You confirm that the credit/debit card that is being use is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.All credit/debit card holdres are subject to validation checks and authorisation by the card issuer.If the issuer of your payment card refuses to authorise payment to 1011, we will not be liable for any delay or not-delivery.

We take reasonable care to make our site secure. If you are a registered 1011 user, we will securely store your credit/debit card details on our systems.These details will be fully encrypted and only used to process card transactions which you have initiated.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on out part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.


Your use of the site and its contents grants no rights to you in relation to any copyrights, design, trademarks and all other intellectual property and material rights relating to the content.All such content including third party trademarks, design and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provision.


Prices shown in the site are in RON or Euros and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable as indicated in the site.

 All prices and offers remain valid as advertised from time to time.Product prices are set at the beginning of each season using existing currency exchange rates.These prices are subjet to change if the applicable currency exchange rate changes before your order is accepted on the items are subject to markdowns at any time during the selling period.

Customers purchasing from a country served as DDP will incur relevant import duty and tax.These costs are included in the final purchase price.Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import,duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you.

If you are a costumer whose credit/card debit is not denominated in Euros ,the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and 1011atelier  will be completed when we email you to confirm the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of 1011atelier .

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of use&service.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fullfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.


In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. 1011 atelier tries to ensure that the information on this site is accurate and complete. 1011 does not promise that 1011 atelier Content is accurate or error-free. 1011 does not promise that the functional aspects of the Site or 1011 Content will be error free or that this Site, 1011 Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.


This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.


his Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.


Our products are shipped within Romania via Fan Courier,Optimus, Cargus or Nemo Express. The shipping lasts between 1 and 3 working days.

Shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.

Shipping cost is added in the checkout and is calculated automatically, depending on the address of destination.

The products will be carefully packaged and shipped in cardboard boxes and special shipping packaging.

The shipment will be made to the address you specified in your account details and in the order form. Since all the orders are shipped between 8 am and 5 pm, please specify an address to which it can be shipped during this time period.

All the products are sent from our head office in Cluj, Romania. All the parcels include invoices.

Shipping address

If you want to change the shipping address after you have already placed the order, please contact us at contact@1011atelier.com

If you would like to change your delivery time, please request it by contacting us and we will be happy to assist you.

If you are unavailable to receive your order in the arranged location on the same day, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned to the boutique and you will be refunded minus the shipping cost.

If you want to cancel the order, you will have a 1-2 hour window for cancellations, which means that you will have to send us an e-mail in 1-2 hours after placing the order with this request. After that, you will not be able to cancel your order, but you may return it.

Online by credit card through EuPlatesc (Visa/Maestro/Mastercard) if you choose the "Pay by card" option you will be redirected to the secure payment page where you will need to fill in your card details.

Payments by Visa and Mastercard credit cards (Visa/VisaElectron and Mastercard/Maestro)are processed through 3D Secure system developed by Visa/Mastercard organisations which assured the same level of security for the online transactions as the one at the atm or physical environment, at the seller. 3D Secure mainly assures that no information related to your credit card will be transferred or kept on the servers of the virtual shop, at any time.

Important to know! For credit card payments there will be no commission deducted.